Silk Clinic is an AI receptionist on your clinic's WhatsApp, Instagram and Messenger. It understands Egyptian Arabic, Franco and English, asks the right dental questions, books real appointments in your schedule, and hands any chat to your reception with the full history.
A patient with tooth pain messages after hours. By morning they've booked somewhere else.
Chats from your ads pile up, all asking "how much?", while reception is busy with patients at the desk.
Which ad brought patients who actually came and paid? Nobody knows.
It asks the follow-up questions a good receptionist would: where it hurts, since when, cold or biting. It says how urgent it sounds, gives safe advice until the visit, and replies in whatever the patient wrote: Egyptian Arabic, Franco or English.
Your branches, doctors, hours and treatment times. It offers only slots that are really free, collects the name and mobile, and confirms. Then it reminds the patient 24 hours and 2 hours before, with Confirm and Reschedule buttons. No double bookings.
Swelling that spreads, fever, trouble breathing or swallowing: the chat goes straight to your staff. The AI never diagnoses and never gives prices you didn't approve.
One inbox for every chat. Staff see the whole conversation, take over, and hand back to the assistant when they're done.
Same number, same phone. Reception can still reply from the WhatsApp Business app; the assistant sees it and steps back.
Leads by source, bookings, show-up rate and reception response time, on your phone. Plus a clear cap on what the AI may spend each month.
Dashboard numbers above are sample data.
Branches, doctors and their days, working hours, treatments and how long each takes, and what the assistant may say about prices.
One button: sign in with Facebook, pick your number, scan a QR code on the clinic phone. You keep using the app as before.
Day and night. Your team watches the inbox, steps in whenever they want, and sees every booking in the schedule.
Patient health data is sensitive, and Egypt's data protection law treats it that way. So is Silk Clinic.
For a clinic with one branch
For clinics with several branches
Paid WhatsApp messages your clinic starts (like reminders) are billed by Meta to your own WhatsApp account. Replies to patients who messaged you are free.
No. You connect the number you already use. It needs to be on the WhatsApp Business app (moving from regular WhatsApp is free and keeps your chats).
Yes. "ana 3ndy wag3 fe dersi", "سناني بتوجعني" and "my filling broke" are all understood, and the reply comes back in the same style the patient used.
It says a team member will reply and hands the chat to reception. It never makes up prices, diagnoses or offers.
Yes. Anything sent from the WhatsApp Business app shows up in the inbox, and the assistant stays quiet in that chat so you don't answer twice.
Your staff, with the role you give them (owner, doctor, reception). Silk support only with time-limited access the owner grants, and every action is logged.
Yes. Each clinic has a monthly and daily cap. If a cap is reached, the assistant pauses and your team answers as usual. The owner sees spending on the dashboard.
A 20-minute demo with your clinic's own treatments and hours. Message us on WhatsApp.